Useful Information

Claims

If you have suffered a loss or need to discuss a possible claim; please call CSP Aviation immediately on (020) 7977 5700

Complaints

We welcome feedback, good or bad, and we take all complaints seriously. If you wish to register a complaint about our service, then please contact The Complaints Department, either:

In writing at: Crispin Speers & Partners Limited, St Clare House, 30-33 Minories, London. EC3N 1PE

By telephone: (020) 7977 5700

By email: cspcomplaints@cspinsurance.com

If your business is placed at Lloyd’s and you are not satisfied with the outcome you can refer matters to the Complaints Department at Lloyd’s. Details are on the Lloyd’s website www.lloyds.com. Telephone 020 7327 5693 or by email to complaints@lloyds.com.

We will acknowledge your complaint within one working day

If we are unable to settle your complaint with us, you may, if eligible, refer it to the Financial Ombudsman Service either:

In writing at: The Financial Ombudsman Service, Exchange Tower, London E14 9SR or via www.fos.org.uk or by telephone on 0800 023 4 567 or 0300 123 9 123.

If you are a consumer, as defined by your local regulator, and you are domiciled in the EU you may able able to submit a complaint via the EU ODR (online dispute resolution) platform. This allows consumers to submit complaints to a trader based in their or another EU member state and is available at http://ec.europa.eu/odr

Please note that if you are domiciled outside the United Kingdom, different countries have differing definitions of complaints and eligible complainants and differing complaints procedures and dispute resolution bodies. The relevant procedure is available in your certificate schedule but if you have not received it and wish to make a complaint please contact us and we shall provide you with the details.